CPPDSM4056 Manage conflict and disputes in the property industry (VIC)

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This unit of competency specifies the outcomes required to use communication techniques to manage and resolve conflict and disputes in the property industry. It requires the ability to assess conflict or dispute situations, accurately receive and relay information, adapt interpersonal styles and techniques to varying social and cultural environments, and evaluate responses.

At the end of this unit you will be able to:

  • Assess conflict or dispute.
  • Negotiate resolution.
  • Evaluate response.

Course Cost: $145.00

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